Devices

  • Can I buy pre-owned devices in Canada?

    Currently, we do not offer pre-owned devices to our customers in Canada. However, if you’re interested in purchasing devices from MobileSentrix, you can create a United States account and arrange for international shipping to your location.

  • Do pre-owned Apple Watches come with a wrist band?

    Yes, pre-owned Apple Watches do include a wrist band.

  • Do pre-owned devices come with accessories?

    While our devices are sold as device-only and do not include accessories, we package them in ready-to-sell boxes for your convenience. However, we do offer an accessory kit that you can purchase along with your device at a discounted rate. This option will be available when adding a device to you...

  • How can I access devices?

    In order to access our Devices we will need the three following documents from you. Business ID Tax ID (Resale Certificate or other) Personal ID (Driver's License or Passport) Please send all three documents over to our onboarding team at onboarding@mobilesentrix.com with the subject of "Device ...

  • How can I create a device return?

    To get the device return process started, please head over to your Account Dashboard. Once you are there, find and select "Device Returns/RMA" from the menu options on the left hand side of the dashboard. This is your Device Returns dashboard. You can keep track of existing device returns here a...

  • How can I get or export a full list of devices?

    You can easily export a list of our devices from our website. Just look for the "Export Result (CSV)" button located under the device listings. Clicking this will allow you to download a CSV file with all the current devices we have in stock.

  • What is a pre-order?

    Pre-ordering is available for items that are out of stock in our Canadian warehouse. Pre-ordering will put in an order from our US warehouse, and will generally arrive within a week of your order date. Once your pre-order is filled, it will be set aside as Reserve Stock for Future Orders and will...

  • When will a pre-owned device be back in stock?

    Since our devices are pre-owned, our inventory tends to fluctuate. Unfortunately, this means we can't always give exact restock dates for specific devices. However, we do receive new stock regularly and we suggest checking our device list each week to see what's new!